Privacy Policy

 Who we are

Sirius Home Care Limited

Registered in England and Wales (company number 12382117)
Registered office: Tranby House, 19 Hull Road, Anlaby, Hull HU10 6SP

Email: info@siriushomecare.co.uk

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For the purposes of UK data protection law, we are the Data Controller for the personal data we collect.

What personal data we collect

We may collect and process the following types of information:

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a) Information you provide directly

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• Name

• Email address

• Phone number

• Address

• Details of the care services you are enquiring about

• Messages sent through contact forms, emails, or phone calls

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b) Information collected when you enquire about or receive care services

This may include special category data such as:

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• Health and medical information

• Disabilities or mobility details

• Care needs and support plans

• Sensitive personal circumstances relevant to care provision

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c) Technical data

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The following may be collected automatically when you use our website:

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• IP address

• Browser type and version

• Device type

• Pages visited

• Cookies and tracking data (see our Cookie Policy)

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d) Information from third parties

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Such as:

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• Referrers (family, friends, professionals)

• Healthcare partners

• Local authorities or NHS teams (if relevant)

Why we collect personal data (lawful basis)

Under UK GDPR, we must have a lawful basis for collecting and using your data.

For Sirius Homecare these include:

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a) Consent

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When you:

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• Submit a contact form

• Sign up to receive updates or information

• Agree to cookies

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b) Contractual necessity

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When we need your information to:

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• Respond to an enquiry

• Provide a care assessment

• Deliver care services you have requested

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c) Legal obligations

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We may process data to comply with:

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• Care sector regulations

• Safeguarding responsibilities

• Health & safety requirements

• HMRC, employment, and financial record-keeping duties

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d) Legitimate interests

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For purposes such as:

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• Improving our website and services

• Understanding what information users find helpful

• Keeping accurate business records

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e) Special category data – Article 9 UK GDPR

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Where we process health or medical data, our lawful bases may include:

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• Explicit consent

• Provision of health or social care services

• Vital interests

• Legal obligations in the care sector

How we use your information

We may use your data to:

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• Respond to your enquiry

• Provide care assessments and deliver care services

• Manage scheduling and care delivery

• Improve our website, content, and service offerings

• Keep internal records

• Comply with legal obligations, safeguarding, and regulatory requirements

• Communicate with you about services you have requested

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We will never sell your data or use it for unrelated marketing without your explicit consent.

Sharing your information

We only share your personal data when necessary and lawful. This may include:

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• Regulated health and care professionals involved in your care

• Local authorities, NHS teams, or social workers

• Emergency services (if vital interests require it)

• Professional advisors (e.g., accountants, insurers, legal advisors)

• IT service providers, website hosting companies, and secure data storage systems

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All third parties are required to keep your data confidential and comply with UK GDPR.

International transfers

We store most data within the UK or EEA.

If any data processors transfer information outside the UK/EEA, we ensure appropriate safeguards such as:

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• UK adequacy regulations

• Standard Contractual Clauses

• UK International Data Transfer Agreements (IDTAs)

Data retention

We only keep your data for as long as necessary:

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• Enquiry data: up to 24 months

• Care records (if you become a client): typically 8 years, in line with care sector requirements

• Financial records: 6 years

• Website analytics data: 12–24 months depending on cookies and tools

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When data is no longer required, it is securely deleted or anonymised.

Your rights under UK GDPR

You have the right to:

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• Access your personal data

• Correct inaccurate or incomplete data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time (where consent is the lawful basis)

• Lodge a complaint with the ICO

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If you wish to exercise any of these rights, contact:

info@siriushomecare.co.uk or use our contact form

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You can also contact the Information Commissioner’s Office at ico.org.uk.

How we protect your data

We use a combination of technical and organisational security measures, including:

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• Encrypted devices and secure servers

• Access controls and permissions

• Staff training on data protection and confidentiality

• Regular security reviews and monitoring

• Secure password and authentication practices

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If a data breach occurs and it poses a risk to your rights or freedoms, we will notify you and the ICO in accordance with UK GDPR.

Cookies and tracking

We use cookies to:

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• Improve your browsing experience

• Analyse website traffic and performance

• Remember your preferences

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To read more about our Cookies Policy.

Links to external websites

Our website may contain links to third-party sites.

We are not responsible for the content or privacy practices of those sites.

You should review their privacy policies before providing any personal information.

Updates to this privacy policy

We may update this policy from time to time.

Any significant changes will be posted on this page with an updated revision date.

Contact us

If you have questions about this Privacy Policy or about how we handle your data, please contact:

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Email: info@siriushomecare.co.uk

Phone: 01482655002