The family portal - keeping you informed
Giving you confidence by helping you stay informed.
At Sirius Homecare, we believe that transparency, communication, and peace of mind are just as important as high-quality care. That’s why care from Sirius includes free access to a Family Portal for our clients and their loved ones.
Whether you live nearby or further afield, the Family Portal helps you stay informed and involved in your loved one’s care, anytime and anywhere.
What is the family portal?
The Family Portal is an online platform that allows family members, loved ones, and appointed advocates to view up-to-date information about the care we provide. It’s part of the electronic care management system we use to manage visits, care plans, medications and communications in real time.
You can access the portal securely from your smartphone, tablet, or computer - giving you 24/7 insight into your loved one’s care (with appropriate consent).
Want more information on home care?
If you'd like to find out more information about our home care services, take a look at our home care page or get in touch by using our online form or calling 01482 655002.
Key Benefits of the Family Portal
Real-time visit updates
See exactly when carers arrive and leave, what care tasks were completed, and any notes they’ve added — all in real time.
Full transparency
Access the care plan, scheduled visits, assigned carers, and more — so you always know what’s happening.
Peace of mind
Whether you live down the road or across the country, the portal helps you stay connected, informed, and reassured that your loved one is in safe hands.
Family involvement
Multiple family members can be given access (with appropriate consent), so everyone who needs to can stay in the loop — helping support collaborative care decisions.
Secure and confidential
We take data protection seriously. The Family Portal is fully compliant with GDPR and UK data protection laws. Access is secure, encrypted, and limited to authorised individuals only.
Supporting better, more personalised care
Making sense of care funding, benefits and legal planning can be complex — but there is help available.
The Family Portal is just one way Sirius Homecare ensures that the care we provide is not only high quality, but also open, inclusive, and responsive. We know that keeping families involved leads to better outcomes, stronger trust, and a truly person-centred approach.
Great care doesn’t just happen in the home — it happens through connection.
Let Sirius Homecare and the Family Portal help you stay close, no matter the distance.
How do i get access?
If you're a Sirius Homecare client or the family member of someone receiving care from us, simply speak to our team and we’ll explain what we need in terms of authorisation and consent, and then help you set up your portal access. It’s quick, free, and easy to use.
Call us on 01482 655002, pop in to the office or click on the button below to contact us!